{"id":6274,"date":"2022-09-01T08:51:21","date_gmt":"2022-09-01T06:51:21","guid":{"rendered":"https:\/\/keyclic.com\/?p=6274"},"modified":"2024-01-08T10:38:40","modified_gmt":"2024-01-08T09:38:40","slug":"bouygues-telecom-keyclic-estudio-de-caso","status":"publish","type":"post","link":"https:\/\/keyclic.com\/es\/2022\/09\/01\/bouygues-telecom-keyclic-estudio-de-caso\/","title":{"rendered":"La gestion des interventions : Le cas Bouygues Telecom et Keyclic"},"content":{"rendered":"
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Bouygues Telecom et Keyclic – \u00c9tude de cas<\/span><\/h1><\/h1><\/div>
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24<\/strong> sites<\/span><\/h5>\n<\/div><\/div><\/div>
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109 097 m2<\/strong><\/span><\/h5>\n<\/div><\/div><\/div>
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15 400<\/strong> utilisateurs\u00a0<\/span><\/h5>\n<\/div><\/div><\/div>
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+ de 7000<\/strong> demandes r\u00e9alis\u00e9es<\/span><\/h5>\n<\/div><\/div><\/div>
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Keyclic, une solution digitale de gestion des interventions<\/span><\/h2><\/h2><\/div>

Bouygues Telecom<\/a> s\u2019est rapproch\u00e9 de Keyclic dans le but de proposer une solution de gestion des interventions<\/a> aux collaborateurs de leurs diff\u00e9rents sites de bureaux pour leur permettre de faire facilement des demandes d\u2019intervention. La Direction de l\u2019Environnement du Travail souhaitait notamment centraliser toutes celles-ci pour pouvoir les traiter facilement et rapidement. Apr\u00e8s un pilote r\u00e9ussi, la solution a \u00e9t\u00e9 d\u00e9ploy\u00e9e sur leurs 24 sites \u00e0 l’\u00e9chelle nationale. <\/span><\/p>\n<\/div>

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UN PARAM\u00c9TRAGE SP\u00c9CIFIQUE<\/span><\/h2><\/h2><\/div>

Afin de s\u2019adapter aux usages et aux process internes d\u00e9j\u00e0 mis en place, des d\u00e9veloppements sp\u00e9cifiques ont d\u00fb \u00eatre r\u00e9alis\u00e9s. En effet, un workflow personnalis\u00e9 et de nouveaux r\u00f4les pour les utilisateurs ont \u00e9t\u00e9 d\u00e9velopp\u00e9s. Egalement, u<\/span>n syst\u00e8me de r\u00e9clamations a notamment \u00e9t\u00e9 mis en place. Comme ce sch\u00e9ma l\u2019illustre, un collaborateur a la possibilit\u00e9 de faire une r\u00e9clamation sur une demande cl\u00f4tur\u00e9e si celle-ci\u00a0<\/span>n\u2019est pas r\u00e9solue.\u00a0<\/span><\/p>\n<\/div><\/div><\/div>

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\"Clear<\/span><\/div><\/div><\/div>
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Les demandes vari\u00e9es touchent diff\u00e9rents domaines. De l\u2019audiovisuel \u00e0 la plomberie en passant par les distributeurs automatiques, le responsable DET g\u00e8re une multitude de requ\u00eates et a une charge de travail souvent tr\u00e8s lourde. Keyclic a notamment permis de centraliser toutes ces demandes pour la gestion des interventions. Ainsi, l’objectif est de faciliter leur traitement en quelques clics et acc\u00e9l\u00e9rer les d\u00e9lais de prise en charge. <\/span><\/p>\n<\/div><\/div><\/div>

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UNE PROUESSE TECHNIQUE<\/span><\/h2><\/h2><\/div>

Le principal challenge de ce partenariat fut sa taille. Une demande essentielle \u00e9tait de pouvoir permettre aux collaborateurs de se g\u00e9olocaliser de fa\u00e7on tr\u00e8s pr\u00e9cise sur les sites. Notre \u00e9quipe de d\u00e9veloppeurs a ainsi d\u00e9coup\u00e9 minutieusement les plans de chaque site pour cr\u00e9er une arborescence pr\u00e9cise de chaque salle ou bureau de tous les sites couverts. Ce sont ainsi plus de 2 300 emplacements qui ont \u00e9t\u00e9 param\u00e9tr\u00e9s pour Bouygues Telecom. L\u2019ampleur du projet, ainsi que le nombre d\u2019utilisateurs \u00e9taient un challenge pour nos \u00e9quipes. Nous pouvons aujourd’hui dire que ce projet de gestions des interventions est une vraie r\u00e9ussite avec plus de 7300 demandes r\u00e9alis\u00e9es sur Keyclic depuis le lancement en septembre 2021.<\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div>

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Bouygues Telecom a d\u00e9cid\u00e9 de d\u00e9ployer Keyclic sur ses 24 call centers dispers\u00e9s sur tout le territoire fran\u00e7ais. Un projet r\u00e9ussi avec brio.<\/p>","protected":false},"author":1,"featured_media":6286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1369,1373,1372],"tags":[],"class_list":["post-6274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite-keyclic","category-facility-management","category-qvt"],"yoast_head":"\nLa gestion des interventions : Le cas Bouygues Telecom et Keyclic<\/title>\n<meta name=\"description\" content=\"Comment Bouygues Telecom g\u00e8re la gestion des interventions avec le logiciel Keyclic ? 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